1. Make sure you check your shipping address and zip code carefully before you pay. We reserve the right to charge the shipping fee again for returned items due to non-delivery because of wrong address.
  2. We require 2-7 working days to prepare your order. We are focused on providing the best and fastest service possible and always ship the parcel out at our very first possibility.
  3. We cannot control the transport, since it is handled by 3rd party shipping companies. Once in the 3rd party's system, delivery can range between 5 and 20 working days. You will be sent a tracking number within a few days of ordering, whereby you can follow your parcels journey. We use an efficient tracking system which ensures delivery of all our customers orders. Please be patient.
  4. Import duties, taxes and charges are not included in the item price or shipping cost. Additional taxes or charges are buyer\'s responsibility. Please check with your country's customs office to determine what these additional costs (if any) will be prior to buying.
  5. Customs fees are sometimes charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges.